Delivery & Returns

Delivery Information

Most of our jewellery is handmade to order, so although we do our very best to deliver as soon as possible from when payment has been received and authorised, please allow 1-4 working days for receipt of your jewellery.

We will be in touch with you on the progress of your order and will send a tracking reference once the item has been posted.

UK Delivery

Delivery is free and will be sent through the Royal Mail ‘Special Delivery’ service. Please bear this in mind when providing a delivery address. Alternatively, if no-one is available to receive the package, a card will be left which will allow you to have the item redelivered at a later date, or collect the parcel in person from your local post office or depot.

Packaging

All jewellery from Annette Rose Fine Jewellery is carefully packaged in a luxurious pouch or box and wrapped in paper so it reaches you securely and safely.

Ordering Online

We ensure your credit card information is not compromised through this site. At present, our transactions are conducted through Paypal, which means we do not have access to your financial information. We are only able to view your email address used to process your order and postal address for delivery purposes.

Cancellation Policy

Due to the handmade nature of our jewellery, and that we aim to start working on orders as soon as they are received, we are unable to offer a lengthy cancellation period. However, if you have placed an order and do change your mind, you can email us at info@annetterosejewellery.co.uk on the same day of your order being placed, quoting your name and address, details of the product and we will ensure the order is not processed and any payment made is refunded or cancelled.

Return / Refund Policy

We hope that you enjoy your jewellery as much as we love making them.

But, if you are not, we are happy to refund you.

Please note that for hygiene reasons, we are not able to accept returns on earrings unless they are faulty.

Please contact us within 7 days of receipt to arrange refund of the item or items. They must be sent back in their original, unworn condition and with the RED TAG still attached. We will then arrange the refund.

To arrange a refund, or if the item you received is faulty or not what you originally ordered, please email info@annetterosejewellery.co.uk quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement.

We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition with the red tag still attached. We will not exchange goods that have been worn, do not have their original packaging, have the red tag removed or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of dispatch - this is when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Annette Rose Fine Jewellery cannot be held responsible for goods that are lost or delayed in transit.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.